The Agile Fleet

Insights, ideas, & expertise for optimal fleet management

Don’t underestimate the importance of service to your motor pool’s bottom line

Posted by The Agile Fleet on July 11, 2017

Reducing vehicles by sharing can save tens to hundreds of thousands of dollars, but don't underestimate the impact of customer service on the bottom line, too. Mike Hardesty, former fleet manager for Indiana University, agrees. “Personally I don’t purchase a product or service without the expectation of great customer service. If I have an issue and feel as though the organization or business doesn’t really care about me as a customer, I will find an alternative.


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Topics: University Motor Pool, Motor Pool Technology, Customer Satisfaction

An Insider's look at Illinois State University's Fleet Success with Fleet Customer Service Rep Lauren Palmer

Posted by The Agile Fleet on June 27, 2017

Lauren Palmer, Fleet Customer Service Representative for Illinois State University oversees the university diverse fleet of 280 vehicles and was instrumental in automating its fleet services resulting in added services and increased profit.


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Topics: Insider, University Motor Pool, Motor Pool Technology

Part 2: An Insider's look at Forsyth County, NC Fleet Success with Fleet Manager Kevin Rogers

Posted by The Agile Fleet on March 01, 2017

This is Part Two of a two-part Interview with Kevin Rogers, Fleet Manager for Forsyth County, North Carolina.

Kevin Rogers is the Fleet Manager from Forsyth County, North Carolina. Forsyth County encompasses cities such as Winston Salem and is home to around 400,000 residents. Kevin took over the county fleet in 2008. The county had approximately 600 vehicles, needed better oversight of nearly all aspects of its fleet management. Their vision was to reduce overall fleet costs by ...


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Topics: Insider, Government Motor Pool, Motor Pool Technology, Starting a Motor Pool, Right-sizing

Expert Tips for Starting a Motor Pool

Posted by The Agile Fleet on February 08, 2017

We talk to many organizations that want to start a motor pool -- but there is much more to launching a successful motor pool operation than picking a solution and implementing it. What does it take start an efficient car sharing initiative? Here are some of the key factors recommended by our fleet experts that can increase the likelihood of your organization’s success.


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Topics: Motor Pool Technology, Starting a Motor Pool

Part 1: An Insider's look at Forsyth County, NC Fleet Success with Fleet Manager Kevin Rogers

Posted by The Agile Fleet on January 24, 2017

This is Part One of a two-part Interview with Kevin Rogers, Fleet Manager for Forsyth County, North Carolina.

Kevin Rogers, Fleet Manager for Forsyth County, NC took over the county fleet in 2008. The county had approximately 600 vehicles and needed better oversight of nearly all aspects of its fleet management. Their vision was to reduce overall fleet costs by sharing vehicles and creating motor pools throughout the county. Kevin was instrumental in defining the project and ...


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Topics: Insider, Government Motor Pool, Motor Pool Technology, Starting a Motor Pool, Right-sizing