The Agile Fleet

Insights, ideas, & expertise for optimal fleet management

An Insider's look at Indiana University's Fleet Success with Fleet Manager Amanda Wilson

Posted by The Agile Fleet on August 15, 2017

Amanda Wilson, CAFM, is the fleet manager for Indiana University. Mrs. Wilson has worked in the Fleet Services and Motor Pool department since 2006, where she managed accounting. In 2012, she took over as the university’s fleet manager, overseeing a 45-vehicle motor pool and approximately 800 departmental vehicles, including off-road vehicles and construction equipment. She worked in local rental car operations for several years prior to joining the university.


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Topics: Insider, University Motor Pool, Utilization, Right-sizing, Fleet Management Technology

Don’t underestimate the importance of service to your motor pool’s bottom line

Posted by The Agile Fleet on July 11, 2017

Reducing vehicles by sharing can save tens to hundreds of thousands of dollars, but don't underestimate the impact of customer service on the bottom line, too. Mike Hardesty, former fleet manager for Indiana University, agrees. “Personally I don’t purchase a product or service without the expectation of great customer service. If I have an issue and feel as though the organization or business doesn’t really care about me as a customer, I will find an alternative.


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Topics: University Motor Pool, Motor Pool Technology, Customer Satisfaction

An Insider's look at Illinois State University's Fleet Success with Fleet Customer Service Rep Lauren Palmer

Posted by The Agile Fleet on June 27, 2017

Lauren Palmer, Fleet Customer Service Representative for Illinois State University oversees the university diverse fleet of 280 vehicles and was instrumental in automating its fleet services resulting in added services and increased profit.


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Topics: Insider, University Motor Pool, Motor Pool Technology

Part 2: An Insider's look at Indiana University Fleet Success with former Motor Pool Manager Mike Hardesty

Posted by The Agile Fleet on April 25, 2017

This is Part Two of a two-part Interview with Mike Hardesty, former Motor Pool Manager for Indiana University.

Mike Hardesty is a seasoned fleet manager with nearly 30 years of experience running the motor pool at Indiana University in Bloomington. A Certified Automotive Fleet Manager (CAFM), Hardesty is a well-respected member of NAFA, having served as the Chapter Chair of the Tri-State IN Chapter, a Co-chair of the NAFA’s Public Service Committee, and an At-Large Director for ...


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Topics: Insider, University Motor Pool, Starting a Motor Pool, Fleet Management Technology, Customer Satisfaction

Part 1: An Insider's look at Indiana University Fleet Success with former Motor Pool Manager Mike Hardesty

Posted by The Agile Fleet on March 21, 2017

This is Part One of a two-part Interview with Mike Hardesty, former Motor Pool Manager for Indiana University.

Mike Hardesty is a seasoned fleet manager with nearly 30 years of experience running the motor pool at Indiana University in Bloomington. A Certified Automotive Fleet Manager (CAFM), Hardesty is a well-respected member of NAFA, having served as the Chapter Chair of the Tri-State IN Chapter, a Co-chair of the NAFA’s Public Service Committee, and an At-Large Director for ...


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Topics: Insider, University Motor Pool, Starting a Motor Pool, Fleet Management Technology, Customer Satisfaction