Comments: Quality: The product has zero defects, and conforms to purchase order specifications. Score: 5 out of 5.
Delivery performance: Meets agreed delivery date, per instructions. Meets urgent needs and/or short lead times: 5 out of 5.
Cost performance: Competitive pricing. Price reductions passed on to customer. Delivers at quoted prices: 5 out of 5.
Cooperation: Competence and helpfulness of internal / external employees. Handles problems promptly. Invoices correctly. 5 out of 5.
Quantity: 100% quantity delivered to order. Backordered items delivered in timely manner. Correct pay applications. 5 out of 5.
Safety: 100% compliance with all safety requirements. No Stop Work Orders, serious and willful violations, submitted and approved Safety Plan, and all employees received safety training: 5 out of 5.
Total Score: 30 out of 30.
—American States Utility Services Inc.