Iowa State University Transportation Services has been working with – and growing with – Agile Fleet’s FleetCommander Software since 2015. One of the first big improvements they saw from the system was the ability to offer vehicles 24/7.
ISU Transportation Services Director Kathy Wellik states what prompted ISU to move to Agile Fleet was that their previous provider was not continually adapting ...
Topics: Motor Pool Technology, Utilization, Customer Satisfaction, Core Values
Agile Fleet President Ed Smith was recently interviewed by Fleet Management Weekly about the company being honored by Iowa State University. Agile Fleet earned the 2021 Customer Service Award. The Customer Service award recognizes those suppliers that go above and beyond to provide professional, responsive, and proactive service to ISU. Agile Fleet's core values were cited as key reasons for the win.
Topics: Motor Pool Technology, Utilization, Customer Satisfaction, Core Values
Reducing vehicles by sharing can save tens to hundreds of thousands of dollars, but don't underestimate the impact of customer service on the bottom line, too. Mike Hardesty, former fleet manager for Indiana University, agrees. “Personally I don’t purchase a product or service without the expectation of great customer service. If I have an issue and feel as though the organization or business doesn’t really care about me as a customer, I will find an alternative.
Topics: University Motor Pool, Motor Pool Technology, Customer Satisfaction
This is Part Two of a two-part Interview with Mike Hardesty, former Motor Pool Manager for Indiana University.
Mike Hardesty is a seasoned fleet manager with nearly 30 years of experience running the motor pool at Indiana University in Bloomington. A Certified Automotive Fleet Manager (CAFM), Hardesty is a well-respected member of NAFA, having served as the Chapter Chair of the Tri-State IN Chapter, a Co-chair of the NAFA’s Public Service Committee, and an At-Large Director for National Council of State Fleet ...
Topics: Insider, University Motor Pool, Starting a Motor Pool, FMIS, Fleet Management Technology, Customer Satisfaction, motorpool
This is Part One of a two-part Interview with Mike Hardesty, former Motor Pool Manager for Indiana University.
Mike Hardesty is a seasoned fleet manager with nearly 30 years of experience running the motor pool at Indiana University in Bloomington. A Certified Automotive Fleet Manager (CAFM), Hardesty is a well-respected member of NAFA, having served as the Chapter Chair of the Tri-State IN Chapter, a Co-chair of the NAFA’s Public Service Committee, and an At-Large Director for National Council of State Fleet ...
Topics: Insider, University Motor Pool, Starting a Motor Pool, Fleet Management Technology, Customer Satisfaction
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