Reducing vehicles by sharing can save tens to hundreds of thousands of dollars, but don't underestimate the impact of customer service on the bottom line, too. Mike Hardesty, former fleet manager for Indiana University, agrees. “Personally I don’t purchase a product or service without the expectation of great customer service. If I have an issue and feel as though the organization or business doesn’t really care about me as a customer, I will find an alternative.
Topics: University Motor Pool, Motor Pool Technology, Customer Satisfaction
This is Part Two of a two-part Interview with Mike Hardesty, former Motor Pool Manager for Indiana University.
Mike Hardesty is a seasoned fleet manager with nearly 30 years of experience running the motor pool at Indiana University in Bloomington. A Certified Automotive Fleet Manager (CAFM), Hardesty is a well-respected member of NAFA, having served as the Chapter Chair of the Tri-State IN Chapter, a Co-chair of the NAFA’s Public Service Committee, and an At-Large Director for ...
Topics: Insider, University Motor Pool, Starting a Motor Pool, FMIS, Fleet Management Technology, Customer Satisfaction, motorpool
This is Part One of a two-part Interview with Mike Hardesty, former Motor Pool Manager for Indiana University.
Mike Hardesty is a seasoned fleet manager with nearly 30 years of experience running the motor pool at Indiana University in Bloomington. A Certified Automotive Fleet Manager (CAFM), Hardesty is a well-respected member of NAFA, having served as the Chapter Chair of the Tri-State IN Chapter, a Co-chair of the NAFA’s Public Service Committee, and an At-Large Director for ...
Topics: Insider, University Motor Pool, Starting a Motor Pool, Fleet Management Technology, Customer Satisfaction
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